TOEIC №4-28.


Directions: in this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.


Questions 164-167 refer to the following instructions.

Enclosed you will find your First Bank Gold Standard credit card - a great new service for our loyal and valued customers. Follow these simple instructions to activate it.
- Call the telephone number on the back of the card and press #1. State your full name as it appears on the card. You will then be asked for your city of birth for identification purposes. Upon answering, you will be prompted to enter a four-digit secret identification password. You are encouraged to select a non-obvious password. You will then be asked to repeat it. A representative will confirm your account number.
Now, you're ready to use your card.
- Please keep the card in a secure place and do not give your password to anyone. At any time, you can call the telephone number if you lose your card or want to change your password.


164. For whom are these instructions written?
(A) Bank representatives
(B) New customers
(C) A security company
(D) Credit card holders

165. The word "prompted" in paragraph 2, line 4, is closest in meaning to
(A) told
(B) considered
(C) chosen
(D) given

166. If your birthday is 09/14, what would be the best password for you?
(A) 0914
(B) 013948
(C) Your telephone number
(D) 6952

167. When can customers use the card?
(A) Immediately
(B) When they receive confirmation in the mail
(C) After paying a fee
(D) As soon as they make the phone call

Questions 168-171 refer to the following letter.

Drake's Grill
10 ColdWater Canyon
Anchorage, AK 75331

Anchorage Seafood
Route 5
Anchorage, AK 75332

Dear Mr. Blake:
It's with great disappointment that I am writing this letter. We have bought seafood from your company for the last five years. We have always been extremely pleased with the quality and service. That is until now.

Last Friday, we were scheduled to receive our order of 100 pounds of shrimp and 150 pounds of crab at 9:00 a.m. Finally, at 11:30 a.m., your delivery truck arrived, giving us only 30 minutes to prepare for our lunch time crowd. Unfortunately, that wasn't the only problem. The order contained half of what we ordered, and most of the shrimp was bad. We had to change our menu at the last minute, and, as you can imagine, we had many unhappy customers.

We will not pay for this order and are seriously considering another vendor. It is only because we have been buying from you for so long that we want to hear your explanation. You can contact me at the restaurant.
Joanne Brown

168. Why did Ms. Brown write the letter?
(A) To return the food
(B) To express her displeasure with the company
(C) To praise their service
(D) To change the delivery time

169. What was NOT a problem?
(A) The time of delivery
(B) The amount of seafood
(C) The attitude of the driver
(D) The quality of the product

170. How much shrimp did the restaurant receive?
(A) 50 pounds
(B) 75 pounds
(C) 100 pounds
(D) 150 pounds

171. The word "vendor" in paragraph 3, line 1, is closest in meaning to
(A) seller
(B) customer
(C) purchaser
(D) complaint


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