TOEIC №3-29.


Directions: in this part, you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet.


Questions 169-172 refer to the following instructions.

The Metropolitan Light Rail Authority has developed the following guidelines in the event of an emergency. For your safety, please read the following instructions.
- In all cases, wait for instructions from the train operator.
- Fire extinguishers and emergency service telephones are located at the end of each car. They can be removed by kicking in the plastic door panel.
- Never block doorways or aisles.
-In the event that you must exit the train, watch your step when exiting. If there is no electricity, doors can be opened by pulling apart from the middle. There is also an escape door on the roof of each car.
- Once you have left the train, look in both directions before crossing the tracks. Then, move away from the tracks to wait for a rescue train. Do not touch electrical rails.
Additional instructions are included on the back for assisting the elderly, infants and small children, and those passengers with disabilities.

169. For whom are the instructions written?
(A) Bus riders
(B) Pedestrians
(C) Train passengers
(D) Train operators

170. Where can phones be found?
(A) In the conductor's car
(B) In every car of the train
(C) Near the escape door
(D) Over the doors

171 What is the first thing that passengers should do in an emergency?
(A) Leave the train
(B) Telephone for assistance
(C) Move articles from the aisle
(D) Listen for instructions

172 What group are referred to in the instructions on the back?
(A) Passengers who don't speak English
(B) Railroad operators
(C) All passengers
(D) People over 70

Questions 173-176 refer to the following letter.

1225 South Congress Avenue
Austin, TX 78701
August 7, 2001
Shana Lowry
Classic Clocks & Watches
1604 East 4th Street
Reno, NV 89 507

Dear Ms. Lowry:
On May l, I placed an order for 500 EFSUO clocks to present to our top customers. On May 15, I called Classic Clocks & Watches to check on the order. We were scheduled to begin distributing the clocks on June 15 and I wanted to confirm that we would have the clocks at our offices well in advance of that date. The customer service representative told me that she had no order from Audioview. I faxed a copy of the order to her and she told me that she would call me back with an answer. She never returned the call.

The clocks did not arrive until August 1. This customer service was the worst that I have ever experienced. I was given one excuse after another. My manager has lost confidence in my ability to complete a project. I can't tell you how disappointed I am with your company. The clocks were paid for in advance, so I can t tell you that I refuse to pay for them. Instead I am asking for a substantial discount. You may contact me at Audioview, 1-800-555-1456. I will call you if I have not heard from you by August 14.
Nancy Iskander
Nancy Iskander

173. What is the purpose of the letter?
(A) To make a complaint
(B) To praise a company
(C) To order some presents
(D) To discuss the customer service representatives

174. When did the merchandise arrive?
(A) On time
(B) More than two months after it was ordered
(C) Two weeks later than it was needed
(D) Three months ago

175. Why is Ms. Iskander so disappointed?
(A) She wanted to do a good job.
(B) The clocks weren't good quality
(C) She lost her job.
(D) Ms. Lowry wasn't very helpful

176. In paragraph 3, line 5, the word "substantial" is closest in meaning to
(A) prize
(B) apology
(C) reasonable
(D) large


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