Directions: in this
part, you will read a selection of texts,
such as magazine and newspaper articles,
letters, and advertisements. Each text is
followed by several questions. Select the
best answer for each question and mark the
letter (A), (B), (C), or (D) on your answer
Questions 169-172 refer
to the following instructions.
The Metropolitan Light Rail Authority has
developed the following guidelines in the
event of an emergency. For your safety,
please read the following instructions.
- In all cases, wait for instructions from
the train operator.
- Fire extinguishers and emergency service
telephones are located at the end of each
car. They can be removed by kicking in the
plastic door panel.
- Never block doorways or aisles.
-In the event that you must exit the train,
watch your step when exiting. If there is
no electricity, doors can be opened by pulling
apart from the middle. There is also an
escape door on the roof of each car.
- Once you have left the train, look in
both directions before crossing the tracks.
Then, move away from the tracks to wait
for a rescue train. Do not touch electrical
Additional instructions are included on
the back for assisting the elderly, infants
and small children, and those passengers
169. For whom
are the instructions written?
(A) Bus riders
(C) Train passengers
(D) Train operators
can phones be found?
(A) In the conductor's car
(B) In every car of the train
(C) Near the escape door
(D) Over the doors
is the first thing that passengers should
do in an emergency?
(A) Leave the train
(B) Telephone for assistance
(C) Move articles from the aisle
(D) Listen for instructions
group are referred to in the instructions
on the back?
(A) Passengers who don't speak English
(B) Railroad operators
(C) All passengers
(D) People over 70
173-176 refer to the following letter.
1225 South Congress Avenue
Austin, TX 78701
August 7, 2001
Classic Clocks & Watches
1604 East 4th Street
Reno, NV 89 507
Dear Ms. Lowry:
On May l, I placed an order for 500
EFSUO clocks to present to our top
customers. On May 15, I called Classic
Clocks & Watches to check on the
order. We were scheduled to begin
distributing the clocks on June 15
and I wanted to confirm that we would
have the clocks at our offices well
in advance of that date. The customer
service representative told me that
she had no order from Audioview. I
faxed a copy of the order to her and
she told me that she would call me
back with an answer. She never returned
The clocks did not
arrive until August 1. This customer
service was the worst that I have
ever experienced. I was given one
excuse after another. My manager has
lost confidence in my ability to complete
a project. I can't tell you how disappointed
I am with your company. The clocks
were paid for in advance, so I can
t tell you that I refuse to pay for
them. Instead I am asking for a substantial
discount. You may contact me at Audioview,
1-800-555-1456. I will call you if
I have not heard from you by August
Sincerely, Nancy Iskander
What is the purpose of the letter?
(A) To make a complaint
(B) To praise a company
(C) To order some presents
(D) To discuss the customer service
When did the merchandise arrive?
(A) On time
(B) More than two months after it
(C) Two weeks later than it was needed
(D) Three months ago
Why is Ms. Iskander so disappointed?
(A) She wanted to do a good job.
(B) The clocks weren't good quality
(C) She lost her job.
(D) Ms. Lowry wasn't very helpful
176. In paragraph
3, line 5, the word "substantial"
is closest in meaning to